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How to Start Business with Zomato from Home – Complete Guide

Are you passionate about food and looking for an opportunity to start your own business from the comfort of your home? If yes, you are in the right place. You can turn your culinary skills into a profitable venture without the need for a traditional brick-and-mortar setup, thanks to food delivery platforms like Zomato. In this article, we will explore step by step how you can start a home-based business with Zomato in India.

What is Zomato?

pic of zomato website

Zomato is an online food delivery and restaurant discovery platform that operates in multiple countries, including India. It connects users with restaurants, cafes, and food outlets, allowing them to explore menus, place orders for delivery or pickup, and discover new dining experiences in their area.

10 Steps to Start a Business With Zomato from Home

Step 1: Identify Your Niche

Before diving into the world of food delivery, take some time to identify your niche. What type of food do you excel at preparing? Are you known for your delicious homemade desserts, savoury snacks, or traditional regional cuisine? By focusing on a specific niche, you can differentiate yourself in the market and attract customers who are looking for your unique offerings.

Read: How to Start a Food Truck Business

Step 2: Research Zomato’s Requirements

Next, familiarize yourself with Zomato’s requirements for home-based businesses. Visit Zomato’s website or contact their customer support to learn about their policies, guidelines, and procedures for home chefs and cloud kitchens. Understand the registration process, documentation required, fees involved, and any specific criteria you need to meet to qualify as a Zomato partner.

Step 3: Obtain Necessary Licenses and Permits

To operate a food business from home in India, you’ll need to comply with local regulations and obtain the necessary licenses and permits. This may include a Food Safety and Standards Authority of India (FSSAI) license, a Shop and Establishment Act registration, and any other permits required by your local municipal corporation. Ensure that your kitchen meets hygiene standards and food safety regulations set by the authorities.

Step 4: Set Up Your Kitchen

Once you’ve obtained the required licenses and permits, it’s time to set up your kitchen for business. Make sure your kitchen is equipped with the necessary appliances, utensils, and equipment for cooking, packaging, and storing food. Maintain cleanliness and hygiene in your kitchen to ensure the safety and quality of your food products.

Step 5: Create a Menu

Develop a menu that showcases your signature dishes and offerings. Consider your target audience, pricing strategy, and the availability of ingredients when designing your menu. Offer a variety of options to cater to different tastes and preferences, including vegetarian, non-vegetarian, and vegan options if applicable. Don’t forget to highlight any special dietary considerations, such as gluten-free or dairy-free options, to accommodate customers with specific requirements.

Read: How to Become a Swiggy Partner in India

Step 6: Partner with Zomato

Once your kitchen is set up and your menu is ready, it’s time to partner with Zomato. Visit Zomato’s website or download the Zomato for Business app to register your home-based business as a partner. Follow the registration process, provide the required information, and submit any necessary documents as per Zomato’s guidelines. Once your application is approved, you’ll gain access to Zomato’s platform, where you can list your menu, manage orders, and connect with customers.

Step 7: Promote Your Business

With your home-based business up and running on Zomato, it’s essential to promote your offerings to attract customers. Utilize Zomato’s marketing tools and features to enhance your visibility on the platform. Encourage satisfied customers to leave positive reviews and ratings, which can help boost your reputation and attract more orders. Leverage social media platforms, word-of-mouth marketing, and local community networks to spread the word about your business and attract new customers.

Step 8: Provide Excellent Customer Service

Deliver exceptional customer service to ensure a positive experience for your customers. Respond promptly to inquiries, address any concerns or feedback, and strive to exceed customer expectations with every order. Consistent quality, timely delivery, and friendly service can help build loyalty and repeat business, driving the success of your home-based business on Zomato.

Step 9: Monitor and Adapt

Regularly monitor your business performance on Zomato, track sales, analyze customer feedback, and identify areas for improvement. Stay updated on industry trends, customer preferences, and competitor offerings to stay ahead of the curve. Be flexible and willing to adapt your menu, pricing, and operations based on market demand and customer feedback to ensure the long-term success of your home-based business.

Step 10: Expand Your Reach

As your home-based business grows, consider expanding your reach beyond Zomato to other food delivery platforms, catering services, or even setting up your website for online orders. Explore opportunities to collaborate with local businesses, participate in food festivals or events, and offer catering services for parties and gatherings to diversify your revenue streams and reach new customers.

Conclusion: Starting a home-based business with Zomato in India offers a lucrative opportunity for aspiring entrepreneurs to turn their passion for cooking into a profitable venture. By following these steps and leveraging Zomato’s platform, you can launch and grow a successful food business from the comfort of your home, delighting customers with delicious food and exceptional service along the way.

Here is How Zomato Works:

User Registration

Users can download the Zomato mobile app or visit the Zomato website to create an account. Registration is free and allows users to access a wide range of features, including browsing restaurants, placing orders, and writing reviews.

Restaurant Discovery

Once logged in, users can explore a curated list of restaurants, cafes, and eateries in their vicinity. They can filter search results based on factors such as cuisine, location, price range, ratings, and delivery options to find establishments that meet their preferences.

Menu Exploration

Users can view detailed menus for each restaurant, including descriptions of dishes, prices, and user reviews. They can browse through various categories such as appetizers, mains, desserts, and beverages to find items they’d like to order.

Read: Top Restaurant Franchise Opportunities in India

Order Placement

After selecting items from the menu, users can add them to their cart and proceed to checkout. They can customize their order by specifying preferences such as spice level, special instructions, and quantity. Payment can be made using various options, including credit/debit cards, digital wallets, net banking, and cash on delivery (COD).

Order Fulfillment

Once the order is placed, it is sent to the respective restaurant for preparation. Restaurants receive notifications of incoming orders through the Zomato Partner app or their integrated POS (Point of Sale) systems. They prepare the food according to the order details and package it for delivery or pickup.


For orders placed for delivery, Zomato partners with delivery executives (referred to as “Zomato Delivery Partners”) who pick up the order from the restaurant and deliver it to the customer’s specified location. Users can track the status of their order in real time through the Zomato app, from preparation to delivery.

Rating and Reviews

After receiving their order, users have the option to rate the restaurant and leave reviews based on their dining experience. They can provide feedback on factors such as food quality, delivery speed, and customer service, helping other users make informed decisions.

Rewards and Loyalty Programs

Zomato offers rewards and loyalty programs to incentivize users to order regularly and engage with the platform. Users can earn reward points, discounts, and cashback on their orders, which can be redeemed for future purchases.

Overall, Zomato simplifies the process of discovering restaurants and ordering food, offering users a convenient and seamless dining experience while helping restaurants reach a wider audience and increase their customer base.

Frequently Asked Questions About Starting a Home-Based Business with Zomato

Do I need any prior experience in the food industry to start a home-based business with Zomato?

No, prior experience in the food industry is not mandatory. However, a passion for cooking and a basic understanding of food safety and hygiene practices are beneficial.

What types of cuisines or dishes can I offer through my home-based business on Zomato?

You can offer a wide range of cuisines and dishes based on your culinary expertise and preferences. Popular options include Indian, Chinese, Continental, Italian, North Indian, and South Indian, snacks, desserts, and more.

What are the payment options available for customers ordering from my home-based business on Zomato?

Zomato offers various payment options for customers, including online payment through credit/debit cards, digital wallets, net banking, and cash on delivery (COD). Providing multiple payment options can improve customer satisfaction and streamline the ordering process.

How much does it cost to register my home-based business with Zomato?

Zomato’s registration fees may vary, depending on factors such as your location, business size, and specific requirements. It’s advisable to check Zomato’s website or contact their customer support for the latest information on registration fees.

Do I need to invest in any special equipment or kitchen upgrades to start my home-based business with Zomato?

While basic kitchen equipment and appliances are essential for food preparation, Zomato does not typically require you to invest in any specialized equipment or kitchen upgrades. However, it’s important to ensure that your kitchen meets hygiene standards and food safety regulations.

How do I handle food packaging and delivery for orders placed through Zomato?

Zomato provides guidelines and recommendations for food packaging and delivery to ensure the quality and safety of your products during transit. You’ll need to invest in appropriate packaging materials and establish a reliable delivery system to fulfil orders promptly and efficiently.

How do I manage inventory and track sales for my home-based business on Zomato?

Zomato provides tools and features to help you manage inventory, track sales, and analyze performance data for your home-based business. You can use Zomato’s dashboard and reporting tools to monitor orders, update menu items, and make data-driven decisions to optimize your business operations.

Is it possible to operate my home-based business with Zomato on a part-time basis?

Yes, you can choose to operate your home-based business on Zomato on a part-time basis, depending on your availability and schedule. However, keep in mind that consistency and reliability are key to building and maintaining a loyal customer base.

How can I handle customer feedback and complaints effectively?

Handle customer feedback and complaints promptly and professionally, addressing any issues or concerns with empathy and understanding. Use feedback as an opportunity to improve your products and services, and strive to provide excellent customer service to build trust and loyalty among your customers.

What are the key challenges I may face when running a home-based business on Zomato?

Some potential challenges you may encounter include managing inventory and supply chain logistics, ensuring food quality and consistency, dealing with competition, handling customer complaints and feedback, and navigating regulatory compliance and licensing requirements. Stay proactive and resilient in addressing these challenges to ensure the success of your home-based business.

About Next What Business Research Team

The Editorial Staffs at NextWhatBusiness is a team of Business Consultants with years of experience in small and medium-scale manufacturing and service-based businesses.